Privacy Policy

Overview of this policy

This policy explains:

• when we may collect personal information from you, the kinds of personal information;
• how we may use your personal information;
• how we will store your personal information;
• our use of cookies and analytics tools in connection with the website;
• your rights to request access to and correction of your personal information; and
• how you can contact us if you have any other questions regarding our processing of your personal information.

In this policy:

• applicable privacy laws means the Privacy Act 2020 (Privacy Act), the Privacy Regulations 2020 together with all other privacy or data protection laws applicable to our processing of your personal information;
• personal information means identifiable information about you, for example your name, email, address, telephone number and so on. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then certain parts of this policy may not apply to that information; and
• where we refer to processing your personal information, we mean all activities relating to our use of that personal information, from its collection through to its storage and disposal and everything in between.

Who are "we"?

In this policy, we, Made Studio, us, and our, refer to Made Studio Limited (company number 8148818).

For more information about us please see the “Contact us” section below.

When and how we may collect your personal information

The ways we may collect your personal information can be categorised into:

• information you provide us directly;
• information which is collected automatically; and
• information we collect from third parties

Information you provide to us directly

The information you may provide to us may include:

• data allowing us to get in touch with you (contact data). This contact data may include your name, email address, telephone number, and/or communication preferences;
• information contained in or relating to any communication that you send to us or that we send to you (communication data). The communication data may include the communication content and metadata associated with the communication;
• information relating to our provision of services to you (service data), including payment and/or invoicing details; and
• data about your use of our website (usage data).The usage data is provided when you visit our website and may include certain about your device, including information about your web browser, IP address, time zone, cookies that are installed on your device, information about the individual web pages or products that you view, what websites or search terms referred you to the website and information about how you interact with the website.

If you choose not to provide us with your personal information, then we may be unable to provide you with access to some of our services and some functions and features on our website may not be available to you.

Information collected automatically – use of cookies

This website uses cookies. A cookie is a file that stores information about you and your behaviour on the internet. Cookies are created by a web server when you browse a website and are stored on your web browser. Cookies are accessed by a webserver upon entering a website. Cookies used on this website enable some of the website's essential functionality and help us provide the best possible service to you by tailoring our services to best suit your preferences.

There are two types of cookies: persistent cookies and session cookies. Persistent cookies are stored on a web browser until they expire or are deleted. Session cookies expire upon the user closing their web browser.

We currently use cookies on this website to help us analyse the use and performance of our website and services. Our third-party provider Google Analytics uses cookies installed on our website for this purpose. You can find about more about Google Analytics and how Google uses your data here.

In the future we may also use cookies on our website to:

• permit the functioning of our online store;
• identify you as you navigate our website;
• personalise your experience by storing your preferences;
• protect our services generally; and
• tailor advertising and display advertising that will be most relevant to you.

Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some functionality or features of this website may not function properly or be fully available.

Please refer to your internet browser instructions if you want to find out more about rejecting or blocking cookies.

Information collected from third parties

We may collect personal information about you from third parties with your consent or where otherwise permitted by law (for example, where the source of the information is publicly available or you have asked us to liaise with a former service provider to you).

Where you provide us with any personal information about a third-party, you must have that third party's consent to do so. By providing us any third-party personal information, you represent and warrant that you have that third party's permission to provide that information to us.

How we use your personal information

We will primarily use your personal information to provide our services to you and to support our relationship with you.
We may also use your personal information for:

• communications – to monitor, respond to and/or keep records of our e–mail communications and other correspondence with you;
• transactions – to provide you with information in respect of our services, generate invoices and other-payment related documentation;
• operations – to operate, improve and enhance the website and our services. We may analyse the use of our website or services to ensure our website and services are provided in the most effective manner for you;
• marketing – if you opt–in to receive information about our promotional offers and/or newsletters from us, we may use your personal information to contact you by email and/or post with the information you have opted–in to receive;
• client support – to provide client support, this may include assisting with the resolution of service issues or issues relating to our website, whether by email or otherwise;record keeping and reporting – to create and maintain our databases, back–up copies of our databases and business records generally. We may also use your personal information to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties;
• security – in order to detect and/or prevent any illegal activity that may threaten us, our website or any of our services;
• risk management – where necessary for the establishment, exercise, or defence of legal claims. We may also use your personal information where necessary for the purposes of obtaining or maintaining insurance, managing risks and/or obtaining professional advice; and
• compliance – in order to comply with any applicable laws and/or regulations or in order to protect your vital interests or the vital interests of another natural person.

How we may share your personal information

We consider your personal information to be a vital part of our relationship with you and therefore strive to limit disclosure outside of Made Studio. There are, however, certain circumstances in which we may share your personal information with third parties without further notice to you. We may disclose your personal information:

• to third parties who assist and enable us to use your personal information to support delivery of our services to you, for example Google Analytics;
• an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business;
• to regulators, law enforcement bodies, government agencies, courts or other third parties where it is necessary to comply with any applicable law or regulation, or to exercise, establish or defend our legal rights; or
• where the disclosure is otherwise required by law or in order to protect your vital interests or the vital interests of another natural person.

The third parties to whom we disclose your personal information may be located outside of New Zealand. Where any disclosure is to a third party located outside of New Zealand, we will only make that disclosure in accordance with the requirements for overseas transfers of personal information as set out in the Privacy Act.

You may request more information about the safeguards that we have put in place in respect of overseas transfers of your personal information by contacting us using the details below.

How do we hold and protect your information?

We will not keep your personal information for longer than is reasonably necessary to fulfil the purposes outlined in this policy. We are committed to keeping your personal information as safe and secure as possible and we follow generally accepted industry standards to protect the personal information submitted to us.

While we continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration, we cannot guarantee the security of the transmission or storage of your personal information.

Third-party sites

This policy applies to Made Studio. This website may contain links to other third-party websites not operated or controlled by Made Studio. The policies and procedures we described here do not apply to third-party sites. The links do not imply that Made Studio endorses or has reviewed the third-party sites.

Your rights

Under the Privacy Act you have certain rights in connection with your personal information, including rights to request access to, and correction of, your personal information.

These rights are subject to certain limitations and exceptions as set out in the applicable privacy laws.

If you wish to exercise any of the rights described above, please contact our privacy officer using the details below.

If you are unsatisfied with the handling of your request, you may contact the Office of the Privacy Commissioner for review of our handling of your request.

Changes to this policy

We may need to update this policy from time to time, including when necessary to reflect changes to this website, updates to our services or to reflect any change in law.

When we update this policy, we will revise the “Last updated” at the top of this policy. Where the changes are material, we will use reasonable endeavours notify you – usually by prominently posting a notice of those changes on our website or by sending you an email.

Your continued use of the website after any changes or revision to this privacy policy shall indicate your agreement with the terms of the revised privacy policy.

Contact us

If you have any questions or concerns about this policy or our processing of your personal information,
you can contact us by:
email at projects@madestudio.nz; or
calling us on +64 3 390 6901.